We are pleased to offer a comprehensive 2-year manufacturer's warranty for all of our products. This warranty demonstrates our commitment to delivering high-quality products and ensuring your satisfaction. *Please note, the warranty is valid for products used under normal and intended conditions.
What Our Warranty Covers:
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Material and Manufacturing Defects: We guarantee that our products are free from material and manufacturing defects for a period of 2 years from the date of purchase.
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Workmanship: Our warranty covers issues related to the workmanship of the product, ensuring it meets the highest quality standards.
What Our Warranty Does Not Cover:
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Normal Wear and Tear: Like any product, our bedding items will naturally wear over time with regular use, and this is not covered under the warranty.
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Misuse or Abuse: Any damage resulting from misuse, abuse, or neglect of the product is not included.
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Alterations or Unauthorized Repairs: If the product has been altered or repaired by someone not authorized by us, the warranty becomes void.
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Stains and Discolorations: Stains, discolorations, or damage caused by spills or accidents are not covered.
To utilize this warranty service, please contact our customer service team at support@lunablanket.com with your order number and photos of the issue. We will promptly address any eligible warranty claims to ensure your continued satisfaction with our products. Your trust in our brand is important to us, and we are here to assist you throughout the warranty process!